Crowne Plaza London - Docklands by IHG

The staff treat you like royalty from the minute you walk in. nothing is too much trouble for them. They are so lovely and welcoming. The hotel itself is beautiful and very clean with a gorgeous view across the waterfront, especially at night when it’s all lit up. We were able to check in early which was perfect as we had a music event to be at for 2pm - and we were given a room upgrade and a complimentary bottle of Prosecco as it was my birthday, I was so grateful for this! These extra touches were so appreciated. I wish I’d caught the lady’s name on reception but hopefully she will get to see this message and know that she made our stay extra special with memories that will last a lifetime. We were so sad when we had to leave and we can’t wait to come back! Thankyou all so much for your attention to detail and your kindness xxx

This is a great hotel in a wonderful location just a 2 minute walk from DLR Royal Victoria station and right in the heart of London Docklands. The standard room we had was excellent, a very comfortable bed, a small fridge and plenty of wardrobe space. The staff were all incredibly friendly, from the lovely welcome at reception (special mention to Kalyani), to the excellent staff at breakfast and all of the cleaning staff. Breakfast was 1st class, lots of choice, well cooked hot foods and everything was kept topped up despite it being incredibly busy. Docklands was an eye opener, lots to see and do with a number of great places to get food either eat in or takeaway. The hotel is located close to the London Cable Car and I would thoroughly recommend a trip on this as the sun sets, the views of The City are spectacular, if you don't fancy the cable car ride there is a great bridge over the dock, right next to the Excel Centre, with equally good views. We definitely hope to return.

Outstanding support from the Duty Managers, who ensured our stay went well. We'd booked 3 rooms but booking.com had only informed the hotel of one room booking. I was on the phone to booking.com's customer service for almost half an hour and not really getting anywhere. The Duty Manager was so supportive throughout all this and, when the customer service from booking.com was being less than helpful by not providing any details about who in the hotel they were contacting to inform them that I did, in fact, book 3 rooms, it was the Duty Manager at the hotel who took the lead and said we would resolve it amongst ourselves because she could see we weren't getting anywhere with booking.com. I wish I'd got her name but I was so stressed because this was a last minute booking for one night only due to an issue with the hotel we were staying at the previous few nights (swimming pool out of service and I promised my nephew a swimming pool so needed to find somewhere with a pool!). The Duty Manager the following day was also incredibly accommodating and helpful in arranging a late check-out. The staff we met throughout the hotel were great and the facilities (namely, the pool, sauna and steam room) were enjoyed by all those in our group who wanted to use them. Very comfortable beds. Can't complain! A huge heartfelt thanks to the two Duty Managers we encountered - things could've been very different, had it not been for the two of you.

Friendly and helpful staff. Comfy, and reasonable sized rooms. Great selection of breakfast options with additional orders that could be made in the kitchen. Nice swimming pool and jacuzzi area (see below, shame it was very busy) An area of London that I haven't previously explored much. Very convenient opposite the IFS Cloud cable car. And close to a few different tube options.

I recently had the pleasure of staying at the Crowne Plaza London Docklands, and I can’t speak highly enough of the experience. From the moment I walked through the doors, I was greeted with warm smiles and genuine hospitality that set the tone for the entire visit. The staff at this hotel are simply outstanding — consistently friendly, professional, and always willing to go the extra mile to ensure guests feel welcome and well cared for. Whether it was reception, housekeeping, or the restaurant team, every member of staff delivered exceptional service with a personal touch. The hotel itself is modern, clean, and perfectly located for both business and leisure. My room was spacious and beautifully maintained, with a comfortable bed and quality amenities. Breakfast was another highlight, offering a generous and delicious selection to start the day right. If you're looking for a place in London that combines comfort, great amenities, and truly remarkable service, the Crowne Plaza Docklands is it. I will be returning.